Dr Raj Reddy
1. We respect your privacy
1.1 Dr Raj Reddy respects your right to privacy and is committed to protecting the privacy of his patients and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2 “Personal information” is information we hold which is identifiable as being about you.
2. Collection of personal information
2.1. Dr Raj Reddy will, from time to time, receive and store personal information you enter onto our website, provide to us directly or give to us in other forms.
2.2. We need to collect your information to provide you with the best care including properly assessing, diagnosing and treating you.
2.3. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order.
2.4. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.5. Additionally, we may also collect any other information you provide while interacting with us.
2.6 We may have access to your medical records from time to time. We hold your information in hard copy and electronic forms.
2.7 In addition to collecting health information directly from you, we may also collect information about you from a third party such as other health service providers, a family member or legal guardian.
3. Use and disclosure of your personal information
3.1. Dr Raj Reddy may use and disclose personal information collected from you for the purpose of providing health services to you. The Australian health system often uses a multidisciplinary approach. Medical practitioners work together and share necessary information to deliver optimum health care. These medical practitioners include your general practitioner, other medical specialists, allied health professionals and medical investigation providers.
When an examination is performed under an insurance claim, your information is disclosed to either your employer or the insurance company concerned for the purpose of invoicing payment. Billing information may also be disclosed to Medicare Australia. In the circumstances of adverse incidents, your information may need to be disclosed to medical indemnity insurers.
3.2. For other matters, we would not use and disclose your personal information without obtaining your consent.
3.3. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
3.4. Dr Raj Reddy may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
4. Data Quality and Security
4.1. We aim to keep the personal information we hold about you accurate, up-to-date and complete. If your details change or you believe our records need correcting, please call Dr Raj Reddy on +61 2 9650 4132.
4.2. Dr Raj Reddy is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
5. Your Access
5.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). We will grant access unless the Privacy Act 1988 (Cth) or other relevant laws allow us or require us to refuse this access.
5.2. We may charge a fee to recover reasonable costs that result from supplying information to you.
6. Use of Identifiers
6.1 We will only use your Medicare number for the purpose of billing for medical services provided.
6.2. We would not use or disclose any other government identifying number which you may have given us for any other purposes.
7.1. Where lawful and practicable, you can use health services without identifying yourself.
8. Transborder Data Flows
8.1. Your information will not be transferred outside Australia unless the intended receiving country has a similar privacy regime or only if you provide your consent.
9.1. If you have concerns about the way we have handled your personal information, please contact our administration staff.
9.2. We prefer that your complaint is in writing. It is our intention to resolve any complaint fairly and as quickly as possible. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to Suite 1A, Level 7, Prince of Wales Private Hospital Barker Street,, Randwick, New South Wales, 2031. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
9.3. If you are unhappy with the response provided by us, you may refer your complaint to the Office of the Australian Information Commissioner.
9.4. The address and phone number of the Office of the Australian Information Commissioner is: Level 3, 175 Pitt Street Sydney 2000 (P) 1300 363 992. If calling from overseas call: + 61 2 9284 9749